Search Results for Business Operations

By Debra Chamra

It does not take a rocket scientist, psychic, or brain surgeon to realize that change is everywhere, that it is inevitable, and that dealing successfully with it is critical to organizational success.  And improvement strategies, such as the implementation of Customer Relationship Management (CRM) system, is no…

E-mail is a good way to communicate with your customers and build enthusiasm for your brand for a fraction of the cost of communicating through other mediums such as direct mail, radio, and television advertising.  Just remember these rules of thumb:

Email is a tool for customer…

By Debra Chamra

Today’s associations, member organizations and other customer-focused companies are working hard to extend their reach and effectiveness, while looking to take advantage of the knowledge in their networks in service to their missions. Even with limited resources, they are actively competing for the attentions of their current…

By Debra Chamra

Implementing a new Customer Relationship Management (CRM) system can easily be compared to a really scary roller coaster ride – complete with ups and downs, unexpected curves, hairpin turns, and loop-de-loops.  It is an exhausting process, but one done with the intention of improving the customer experience…

By Craig Landwehr

CED:   What would a start-up company with just a handful of people need to do to build a cost-effective IT infrastructure?

Landwehr: Leverage the Internet to the max! Start with a reliable, secure connection to the Internet. It is important for small business people to be able…

By Scott Secor

American business is constantly challenged to change. Mergers and acquisitions, tax law changes, legislative changes – all of which burden already overstretched HR, benefits, and payroll functions. Help exists. State-of-the-art solutions are available for managing change and for delivering access to critical information.

Self-service portals are being…

Legal issues can arise at any time in the startup process, sometimes before you even start a company.  Using a fictional company, Justyn Kasierski and Caroline H. Rockafellow, both of Hutchison Law Group, PLLC discuss how to navigate some of the early legal issues from confidentiality agreements to incorporation.

By  Andrew J. Sherman

CEO’s and business leaders in and around the Research Triangle may be guilty of a very serious strategic sin:  the failure to properly protect, mine and harvest the company’s intellectual property.  From 1997 to 2001, billions of dollars went into the venture capital and private…

By Guy Harvey

Let’s talk about entrepreneurs who are at a stage in their process of building a company where they need increased space for their operations.  They’ve grown out of their garage and it’s time to enter the big leagues.

If I were speaking to an entrepreneur…

By Murray Spruill

    A patent application must properly identify the single inventive entity (a sole inventor or two or more joint inventors) that is responsible for the subject matter of all of the claims.  While an easy concept to state, it often proves difficult to put into…

In the last article, we looked at strategic ways to uncover and harvest valuable hidden intangible assets, but it is also critical to understand how the law protects these…

By Peter Dolina, Vice President of International IT Services

Software developers have a strong opinion about offshoring.  They point to Lou Dobbs, and they cringe and cry foul.  No offense Lou, but it’s time you stopped scaring people for ratings and started reporting.  The real software companies in RTP, hold…

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